Jeanne Chan

Interests

Software Engineering , Robotics , Technical Writing , Neuroscience , Handbuilding , Wheelthrowing

Skills

Languages and Frameworks: C, C++, Java, Javascript, Assembly, OCaml, Python, Angular, React Native, HTML, Semantic-UI

Toolsets/OS: MacOS, Ubuntu, Git/GitHub, Jira

Education

University of Minnesota, Twin Cities

B.S., Computer Science, minor in Neuroscience

2020 - 2022

Work

Information Technology Support Specialist and Web Developer, University of Hawai'i System

www.hawaii.edu/its/

  • Configure and maintain software and security on devices for all 10 campuses in Hawai’i
  • Compose and improve technical documentation for internal and external operating procedures
  • Modify user data access using BMT
  • Developing software using Cascade, XML, Velocity, CSS, and Work Flows
  • Manage student staff in the operations center
  • Train staff, faculty, and student personnel at assigned departments on use of IT hardware/software, audio/visual, and other peripheral equipment
  • Monitor the status, performance, and availability of essential production resources, including the UH network, enterprise systems, ITS Data Center facilities, and scheduled jobs

2023 - Present

Child and Youth Program Assistant, Army MWR

  • Maintains control of and accounts for whereabouts and safety of children and youth
  • Plans, coordinates, and conducts activities that meet the physical, social, emotional and cognitive needs for program participants based on the group and individual children and youth
  • Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth, and adults
  • Maintains program participation data and complete daily report

2022 - 2022

Information Technology Specialist Lead, University of Minnesota: Office of Information Technology

it.umn.edu/

  • Oversee 90+ student staff, and act as a liaison between student staff, managers, and service owners
  • Train new staff and training mentors on standard procedures
  • Answer phone calls, chats, emails, and in-person requests assisting anyone affiliated with the University with technical issues
  • Documented new procedures
  • Lead meetings about updates and news on student staff or repeating requests or issues

2020 - 2022

Software Engineering Intern, Jamf

jamf.com/

  • Worked alongside senior software engineer in multiple teams primarily using Java, Golang, and Angular
  • Implemented new Apple features and maintaining existing services for Jamf Pro
  • Refactored the 802.1x certificate authority and signing certificate process
  • Attended quality insight meetings with UI/UX designers
  • Created a website using Angular

2021 - 2021

Life Enrichment/Activities Aide, Wealshire

wealshiremn.com/bloomington/

  • Conducted and created activities for dementia residents
  • Assisted feeding during meal times

2018 - 2020

Activities

Potter/Ceramicist, Hawai'i Potter Guild

hawaiipottersguild.org/

Aid in cleaning the studio, loading kilns, and creating art for community events

2022 - Present

Member, Association for Computing Machinery for Women (ACM-W)

2019 - 2022

Member, Engineers Without Borders: E-nable

Created prosthetic limbs unique for a patient's needs, using a 3D printer

2019 - 2022

Awards

President's Emerging Scholarship, University of Minnesota

A scholarship awarded to first generation college students who are academically on track for graduation

2020, 2021

Minnesota Aspirations in Computing State Winner, National Center for Women & IT

2020

References

Available upon request